FAQs
Product & Materials
What materials do you use in your clothing?
We specialise in premium organic cotton and sustainable textiles. All our fabrics are carefully sourced to ensure they meet rigorous organic certification standards whilst maintaining the durability and quality you expect from heritage-inspired garments.
Are your products certified organic?
Yes, our organic cotton products are certified to recognised organic standards. We're committed to transparency in our sourcing and can provide certification details upon request.
Do you have third-party certifications?
We work with suppliers who hold recognised certifications including GOTS (Global Organic Textile Standard) and other industry-standard organic certifications. We're happy to provide specific certification information for individual products upon request.
What type of ink is used for garment graphics?
Every ink we use is water-based - no exceptions. Our screen printing inks carry both OEKO-TEX and ZDHC (Zero Discharge of Hazardous Chemicals) certification, meaning harmful chemicals are eliminated from the process entirely, not just managed.
Our standard inks and pigments are GOTS certified, and our discharge printing system is formaldehyde-free - better for the people making your garments, and better for the environment they work in.
For direct-to-garment printing, we use water-based inks that are GOTS certified, OEKO-TEX certified, and CPSIA compliant - so whether your piece is screen printed or digitally printed, the same standard applies throughout.
How do I care for organic cotton garments?
Organic cotton is naturally durable and improves with age. We recommend washing in cold water, air drying when possible, and avoiding harsh chemicals. Detailed care instructions are included with each garment.
How long should my garments last?
With proper care, our garments are designed to last for years. We focus on quality construction, durable organic materials, and timeless designs that won't go out of style. Many customers find that organic cotton actually becomes softer and more comfortable over time whilst maintaining its integrity.
What should I do with garments at end of life?
We encourage responsible disposal of worn-out garments. Organic cotton is biodegradable and can be composted if free from synthetic trims. Alternatively, consider textile recycling programmes, repurposing fabric for cleaning cloths, or donating items that still have life in them to charity shops.
What makes your clothing sustainable?
Our commitment to sustainability includes using organic materials, working with ethical suppliers, creating timeless designs that last, and minimising waste throughout the production process.
Ordering & Shipping
Do you ship internationally?
Yes - we ship within the UK, to the European Union, and internationally to most countries worldwide. Shipping costs and estimated delivery times vary by destination and are calculated at checkout. If your country isn't available at checkout, please get in touch and we'll do our best to help.
Why does it take a while to receive my order?
We're a small independent brand and every order matters to us. All orders go through a careful processing period of 5-7 business days before dispatch — this ensures quality is checked and every item is prepared properly. Once dispatched, please allow a further 5-7 business days for UK delivery. We appreciate your patience; it's what allows us to do things the right way.
What are your delivery times within the UK?
Once dispatched, standard UK delivery typically takes 5-7 business days. Please also allow 5-7 business days for order processing before dispatch. Total estimated time from order to door is up to 15 business days.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery for unworn, unwashed items with original tags attached. Please see our full Returns Policy for complete details.
How do I return or exchange an item?
Contact us at from your registered email to initiate a return or exchange and see our Returns page for more information.
What condition must items be in for returns?
Items must be unworn, unwashed, and in their original condition with all tags attached. This helps us maintain quality standards for all our customers.
Sizing & Fit
How do your sizes run?
Our garments are designed with a classic, comfortable fit. We recommend consulting our size guide on each product page for specific measurements. Because organic cotton is not treated with the harsh chemical coatings used to make conventional clothes wrinkle-resistant and pre-shrunk, the fabric remains in its more natural state
- Shrinkage Potential: If the garment is not explicitly labelled "pre-shrunk," 100% organic cotton can shrink, usually within 1-3%. This shrinkage is typically length-wise rather than in width.
- High-Quality Fibers: Organic cotton often uses longer fibres, which makes the material more durable and less prone to stretching out over time compared to lower-quality, non-organic options.
- Washing Care: To prevent organic clothes from becoming "smaller," they should be washed in cold or warm water and "line-dried" rather than tumble-dried on high heat.
Do you have a size guide?
Yes, detailed size guides with measurements are available on every product page to help you find your perfect fit.
Do you offer custom sizing or made-to-order options?
Many of our products are made to order, which helps us reduce waste. Whilst we don't currently offer custom sizing, our size guides provide detailed measurements to help you find the best fit. If you have specific requirements, please contact us and we'll do our best to assist.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods through Shopify Payments.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure payment system, which is PCI DSS compliant and uses industry-standard encryption.
Customer Accounts & Privacy
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders easily, save addresses for faster checkout, and view your order history.
How do you protect my personal information?
We take your privacy seriously. Your personal information is protected using industry-standard security measures and is never sold to third parties. We only collect information necessary to process your orders and improve your shopping experience. For full details, please see our Privacy Policy.
Ethical Practices
Do you use fair labour practices?
Yes, ethical production is fundamental to our values. We partner only with suppliers who demonstrate commitment to fair labour practices, safe working conditions, and respect for workers' rights. We continuously evaluate our supply chain to ensure these standards are maintained.
Are your workers paid fair wages?
We work exclusively with suppliers who commit to paying fair wages that meet or exceed local living wage standards. Fair compensation for skilled craftsmanship is non-negotiable in our supply chain.
About Our Brand
Where are your products made?
We work with carefully selected suppliers who share our commitment to quality and ethical production. Many of our items are made to order to reduce waste.
How do you source your organic materials?
We partner with certified organic textile suppliers who prioritise environmental stewardship and fair labour practices throughout their supply chains.
What is your commitment to sustainability?
Sustainability is at the heart of everything we do - from choosing organic materials and ethical suppliers to creating timeless designs that transcend trends and last for years.
Contact & Support
How can I contact customer service?
You can reach us through our Contact page or email us directly on customerservice@threadandtor.co.uk. We aim to respond to all enquiries within 24-48 hours during business days.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. Whilst we're not available at weekends, we'll respond to any messages received during that time on the next business day.